Order Optimisation- WebApp

We've made some improvements to the orders page to make tracking your orders on Bumpa even easier;

Table of content

Order Number:

• New Order Number
• Finding existing Order ID
• Viewing Order History

Payment Confirms Order:

• Attention Status
• Resolving Attention Orders 
• Refunding Excess Order items 
• Fulfilling Order
  

New Order Number: 

We've replaced generic “Order IDs” with unique “Order Numbers” for each store  (as shown in image 1 below). Each store will now have its sequence of order numbers, starting from "0001". This will make finding and managing your orders a breeze, and provide a more transparent order identification system.

Note: You can still use the previous Order IDs to search for orders on Bumpa.

Finding Existing Orders: 

We understand that before this new update, a number of our merchants may already have existing Order IDs. While the new “Order Number” will be displayed on the orders page, a merchant can still search for previous orders using the original Order ID.

Here is how to view the old Order ID:

1. Click on the “ ⓘ ” as shown  in the image below;

2. Once you click on the ⓘ icon as shown, the Order ID will be displayed at the top right corner as shown in the image below:

Note: You can still use the existing Order ID to search for orders on Bumpa (as shown in step 3 below: Also all new orders after this update today (July 3 2024) will now have the new Order Number on Bumpa.

Editing Orders and History

Customers and merchants may need to make changes to an order after it has been created or placed. The Edit feature simplifies this process, ensuring that adjustments can be made smoothly while maintaining consistency.  The edit order feature has been improved to enable merchants to monitor edited orders. This includes the ability to record payments for increased or modified order items, collect payments on edited items, and track refunds for deducted items. The order history shows the previous versions of edited orders along with timestamps, which ensures all modifications made to orders are properly tracked.

Viewing Order History:

We've improved the order history feature to keep track of every change made to an order. Each time you edit an order, the history will be updated, allowing you to view all previous edits. This ensures the integrity and accuracy of your records. The order page will always display the most current version by default, making it easy to see the latest updates and maintain up-to-date order information.

To view an edited order:

1. Click on the Order Details Page (the order details will show “Edited” if you are on the old web app version) as shown in the image with step 1 below

2. Next, click "View Latest Version" to display the order history, which will include the dates and times the edits were made as shown in step 2  below;

If you are on the new version, the order number will appear serially as shown below:

PAYMENT CONFIRM ORDER

We've implemented a new feature called "Payment Confirms Order." This means that when a customer places an order on your website, or when an order is created by the merchant with an unpaid status, the order will only be confirmed and the items will be deducted from your inventory once payment is made and the payment status is updated to paid. This ensures that you no longer have to worry about deleting or cancelling unpaid orders, or dealing with inaccurate stock levels that could result in customers seeing "sold out" messages for items held in stock awaiting payment.

However, in rare cases where multiple customers try to purchase the same limited-stock item at the same time, the system prioritizes orders on a first-come, first-served basis. If the orders placed exceed available stock, it will be flagged as "Attention." 

This allows you the  “Merchant”  review the order, contact the customer, and decide on the best course of action, like refunding the excess item, refunding the entire order, or fulfilling the order.

Attention Status:

If the orders placed exceed the available stock, they will be flagged as "Attention”

To view orders that require your attention:

1. Go to your dashboard, where you will see a notification listing the number of orders that need attention. This will help you prioritize these orders.

2. To view the list of orders requiring attention, click on the Attention button to see the entire list.

Resolving Attention Orders:

3. Once you click on the “Attention” button, the list of orders will be displayed as shown below.

4. To view the specific details of the order, you can either click on the order (as shown in Step 4) or search for the order using the order number (as shown in Step 5).

Refunding Excess Order Items: 

6. Once you click on the specific order, the Order details page will be displayed. You can refund only items above what you have in stock. (e.g. if the customer purchases 3 items but only has 2 in stock, you can easily refund the extra one).

Refunding Entire Order: 

7. This allows the merchant to refund the entire order. This option is useful if fulfilling only part of the order is unacceptable to the customer. This will mark the order as “unpaid”  and return available products to inventory and deduct the amount from “Total Sales”.

Fulfilling Order: 

8. If you, the merchant, can fulfil the order, click on the "Fulfill Order" button (as shown in step 8). This will update the products with the exact inventory for the order. There's no need to manually adjust the product quantity—the system will automatically update the inventory for you.