Payment Remittance

When a customer makes a payment through your website using Paystack, the payment is initially processed by Bumpa and is then remitted to your account. This remittance process typically takes up to 24 hours for payments made in Nigerian Naira.

For payments made in other currencies, such as dollars, the remittance process may take up to 5 working days.

Please Note: For payments made in Nigerian Naira, a 1.5% transaction charge is deducted. However, for payments made in dollars, there is a 4.5% transaction charge applied.

You can easily track the payment status of an order on the app. Once a payment has been successfully received and processed, the order's status will change to "paid."

Payments that are awaiting remittance to your account are referred to as "Pending Settlement."

Transactions and Settlements

You can access your daily transaction and settlement information through the app. Transactions are categorized by date and display customer and order details. Additionally, the app provides a list of settled or remitted transactions, revealing the specific orders that make up each transaction.

Settlement details include the remittance date, time, amount, and destination account. By reviewing this information, you can gain insights into the daily remittance totals and the corresponding orders contributing to these remittances. This feature enhances transparency by allowing you to precisely track the remitted orders.

To see your transactions on the app;

• Click on More 

• Click on Transactions to see pending settlement which is payment yet to be made into your account by Bumpa.

• Click on Transactions to see your daily transaction history
• Click on one transaction to see the details and also view the order linked to the transaction

NOTE: There is a 1.5% Transaction charge which is deducted from the payment before it is remitted to you.

• Click on Settlements to see payments that have been remitted to your account.

• Click on each remittance to see the list of orders that make up the remittance.