Report a Merchant

Bumpa aims to provide a safe and seamless experience where merchants can run their businesses confidently, and customers can shop with ease and security.

To support this, a simple reporting feature is available directly on the platform. This allows users to raise concerns quickly when issues arise, including scams, suspicious activity, or policy violations, so they can be reviewed and addressed appropriately.

Every report is carefully reviewed and helps improve platform safety, protect legitimate businesses, and enhance overall customer experience.

Important Note

Please ensure all reports are accurate and submitted responsibly. Customers are encouraged to first contact the merchant directly to resolve any order-related issues.

If you are unable to reach the merchant through available channels and strongly suspect fraudulent activity, you may submit a report as a last resort.

In most cases, order-related issues are best resolved directly with the merchant before escalation.

What you can report

Issue with an order
Report problems with a specific order from a merchant, such as missing items, wrong deliveries, or unfulfilled purchases.
Example: You paid for a product but never received it.

Spam or malicious practices
Report unwanted messages, phishing links, malware, or suspicious promotions sent by merchants.
Example: A store sends fake discount links requesting your card details.

Copyright infringement
Report content that uses your original work without permission.
Example: A merchant copies your product images or descriptions without consent.

Trademark infringement
Report misuse of your brand name, logo, or identity.
Example: A store uses your brand name to sell unrelated products.

Illegal activities
Report content or activity that appears illegal in the merchant’s operating region.
Example: A store advertises restricted or prohibited goods.

Fraud
Report suspected scams or deceptive merchant behaviour.
Example: A store takes payment but repeatedly fails to deliver orders.

Building Trust on Bumpa

This reporting system exists to ensure safety, fairness, and accountability across the platform. Every report helps us identify risks early, protect users, and maintain a trusted environment for commerce.

We carefully review each submission before taking any action to ensure fairness for both customers and merchants.

Submit a report