How to Cancel Subscription

Created by Felicity Essien, Modified on Tue, 06 Jun 2023 at 08:58 AM by Hope Nwaegeruo

We're sorry to hear that you're considering canceling your Bumpa subscription. We value your partnership and want to ensure a smooth experience for you. 

Before you proceed with canceling, we would like to address any concerns you may have and explore possible solutions. Additionally, we encourage you to share your feedback so that we can continuously improve our services. 

In this guide, we will walk you through the steps to cancel your Bumpa subscription and provide options for resolving any issues you may encounter.

Step 1: Contact Customer Support If you have encountered any issues or are experiencing challenges with our platform or services, we kindly request that you reach out to our customer support team first. We are here to assist you and address any concerns you may have. Our dedicated team will work diligently to find a solution and ensure your satisfaction.

Step 2: Exploring Possible Solutions During your interaction with our support team, we will carefully listen to your feedback and investigate any issues you've encountered. We genuinely want to provide the best experience possible, and we may be able to resolve any problems or concerns you have without canceling your subscription. Our goal is to ensure that you receive the value you expected from our services.

Step 3: Cancelling Your Subscription-  If, after discussing your concerns and exploring possible solutions, you still wish to proceed with canceling your Bumpa subscription, we respect your decision. To cancel, please follow these steps:

  • Click on More on the app

  • Click on your current plan

  • Click on cancel at the top right corner


  • Select your reason for cancelling 

  • Click on Cancel Subscription

Step 4: Leave Feedback - Your feedback is valuable to us as it helps us enhance our services and better serve our customers. We encourage you to take a few moments to provide feedback on your experience with Bumpa. 

Let us know what worked well for you or what did not and where we can improve. Your insights will be carefully reviewed and considered as we strive to continuously enhance our platform.

While we regret seeing you go, we understand that circumstances and needs can change. We appreciate your time with us and value the opportunity to serve you. If you have any questions or need further assistance, please don't hesitate to reach out to our customer support team. 

Thank you for your feedback, and we wish you the best in your future endeavors!

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