How to Cancel Subscription

Created by Hope Nwaegeruo, Modified on Thu, 16 May 2024 at 11:04 PM by Hope Nwaegeruo

We're sorry to hear that you're considering canceling your Bumpa subscription. We value your partnership and want to ensure a smooth experience for you. 

Before you proceed with canceling, we would like to address any concerns you may have and explore possible solutions. Additionally, we encourage you to share your feedback so that we can continuously improve our services. 

In this guide, we will walk you through the steps to cancel your Bumpa subscription and provide options for resolving any issues you may encounter.


Step 1: Contact Customer Support If you have encountered any issues or are experiencing challenges with our platform or services, we kindly request that you reach out to our customer support team first. We are here to assist you and address any concerns you may have. Our dedicated team will work diligently to find a solution and ensure your satisfaction.


Step 2: Exploring Possible Solutions During your interaction with our support team, we will carefully listen to your feedback and investigate any issues you've encountered. We genuinely want to provide the best experience possible, and we may be able to resolve any problems or concerns you have without canceling your subscription. Our goal is to ensure that you receive the value you expected from our services.


Step 3: Cancelling Your Subscription-  If, after discussing your concerns and exploring possible solutions, you still wish to proceed with canceling your Bumpa subscription, we respect your decision. To cancel, please follow these steps:

  • Log in to your Bumpa account at app.getbumpa.com

  • On the dashboard's left sidebar, click on Store

  • Click on Subscription

  • Click on cancel subscription

  • Select your reason for canceling 

  • Click on cancel subscription

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