Forgot my password

In today's fast-paced digital world, it's not uncommon to find yourself in a situation where you've forgotten your password for an online service or application. Being locked out due to a forgotten password can be frustrating. However, fret not! 

This comprehensive guide is designed to walk you through the steps to recover or reset your forgotten password, providing you with the necessary tools and techniques to regain access to your Bumpa account securely and efficiently. So, if you're facing the common dilemma of a misplaced password, read on to discover the best practices, helpful tips, and the right course of action to reclaim access to your account. 

Let's get started on your journey to password recovery!

Mobile app

To reset your password on your Bumpa mobile app:

• Log in to the Bumpa mobile app
• Click on the Forgot password button displayed on the login screen

• Enter your Bumpa registered email
• Click the Send Reset link button

• You’ll receive a Reset Password email in your inbox with instructions on resetting your password. 

NB: If you get a prompt to enter a valid email address, this means that the email address you filled is incorrect.
Kindly check your email app for the email address you receive updates from Bumpa on or try a different email address.

• You will be directed to a reset password page, kindly provide your details and click on reset.

After you have reset the password, go back to your Bumpa App and login using the new password

Web App

To reset your password on your Bumpa website:

• Visit app.getbumpa.com
• Click on the forgot password button. 

• Enter your Bumpa registered email and click on Send Password Reset Link

If you try to reset your password and you get a prompt saying that "We can't find a user with that e-mail address", this means that the email address you filled is incorrect.
Kindly check your email app for the email address you receive updates from Bumpa on or try a different email address.

• You’ll receive a Reset Password email in your inbox with instructions on how to reset your password.

• You should be directed to a reset password page, kindly provide your details and click on reset.

There... You have successfully reset your password, you can now log in using the new password!!

Important:

An error occured while resetting password: If you get this prompt while trying to reset your password, give it sometime, leave the page or close the app, then try the reset password process again. If the issue persits, reach out to support with your website link (store url) to have it sorted out